The VIP Way Through Heathrow.
LHR Assist is Heathrow’s leading airport concierge, redefining the airport experience through exceptional service, discretion, and flawless execution.
Book Your Service
Travel with confidence
Book your LHR Assist service today and enjoy full flexibility. Our dedicated agents are briefed on your flight in real time — meaning any delays, early arrivals, or changes are handled automatically at no extra cost.
- Last-minute bookings welcome
- Hassle-free cancellation
- Fully discreet & confidential
Our Services — Built Around You
Meet & Greet Arrival
Greeted by name the moment you land, guided through passport control and baggage claim, and escorted seamlessly to your onward transport.
Meet & Greet Departure
Welcomed at the terminal entrance, guided effortlessly through check-in and escorted all the way to your departure gate.
Meet & Greet Transit
Collected from your arriving flight, guided swiftly through fast-track and transfer formalities, and escorted directly to your next departure gate.
Everything You Need at Heathrow
Book Your Meet & Greet
Choose your journey type and book your personal airport agent in minutes. Your dedicated LHR Assist agent greets you by name, handles your luggage, escorts you through fast-track security, and stays with you every step of the way.
Comfort
passengers
No queues. No confusion. Just someone who knows exactly where to go.
- Personal agent at the gate
- Guidance through immigration & border control
- Expedited immigration
- Luggage assistance
- Electric buggy transfer airside
Business
passengers
Your time is too valuable for airport chaos. We handle everything.
- Personal agent at the gate
- Guidance through immigration & border control
- Expedited immigration
- Luggage assistance
- Electric buggy transfer airside
First
passengers
Aircraft to your door. Every detail handled. Nothing left to chance.
- Private terminal suite & car directly from aircraft
- Private immigration & customs formalities
- Exclusive VIP SuiteDedicated staff, chef-prepared meals, spa services & unlimited amenities
- Full luggage handling
- Chauffeur service included
Your Concierge Is Ready.
Your journey with us marks the beginning of something extraordinary. From our hub at London Heathrow Airport, we extend our renowned hospitality to ensure every step of your journey is simply unforgettable.
up to 24 hours
We will monitor your flight
Maximum comfort and safety
Dedicated customer service